FAQs

Why did the city create this program?

Restaurants are important to our community - they are the number one requested business type by North Richland Hills residents. However, running a restaurant isn't easy, especially in times of high inflation and high labor costs. We wanted to create a program that supports the city's 165+ food establishments and encourages residents and non-residents to explore all the available dining options in NRH.

Has anything changed since the 2025 program?

If you already have the Open Rewards app installed and you participated in the program in 2025, you’ll find the platform familiar and easy to use again. Open Rewards has made a small update to the platform: instead of showing rewards in dollars, the app now uses a points-based format. For example, 1,000 points equals $10.00, and 3,750 points equals $37.50. Aside from this change, the dashboard and overall experience should remain the same.

How is the city funding this program?

The city is funding NRH Restaurant Rewards through hotel occupancy tax reserves. The city has budgeted $100,000 for the reimbursements and funding does not come from sales or property taxes.

Where can I earn rewards?

Any restaurants shown in the app are eligible to earn rewards. You can see a full list and map in the Discovery tab. Only permanent food establishments are eligible (does not include food trucks, grocery stores, convenience stores, ghost kitchens or homebased businesses and caterers).

Can I earn rewards through the restaurant's individual rewards program when I use this app?

Yes! Individual restaurant rewards programs and coupons are absolutely allowed to be used and will not be impacted by the NRH Restaurant Rewards program.

I have money in my rewards balance. How do I take it out?

Simply click on “Payout” on your home screen. To do that, you’ll first make a purchase at a listed business, then submit a “Redeem” request in the app; once processed, you’ll receive the cash back in your selected payout method (i.e. Venmo, Paypal) within ten business days (could take longer during peak periods). For more instructions, please see https://www.bludot.io/redeem-rewards

My request is showing "pending". How long does it take for requests to process?

Requests are typically processed within ten business days, but it may take longer from time to time in case of larger volume. Please rest assured that we are hard at work getting everyone’s requests processed as soon as possible.

My claim request has been approved but Redeem request is still pending.

Claim requests and Redeem requests are processed in different queues so you may see a little difference in timing. Kindly stay tuned.

I already submitted a purchase, and it was approved, but I didn't get my payout?

Double check if you submitted a Claim request or a Redeem request! Claim requests let you earn more rewards from your purchases; Redeem requests let you cash out your rewards as a rebate. If you didn’t submit a Redeem request, go ahead and click on “Redeem” on your home screen, select the business where you dined and submit the receipt. Once processed, you’ll receive the cash back via your payout method within ten business days. If you followed these steps, but still didn’t get your payout, please contact support@bludot.io and we can assist you. If you're still having issues, please call Economic Development at 817-427-6090.

What are the requirements for receipt submissions?

Receipt submissions shall meet the following requirements:

1. Receipt should be submitted within seven days of purchase.

2. Includes identifiable information about the eligible business (business name and address)
3. Includes the date of the purchase (only purchases made on or after the program launch date in your community are eligible)
4. Includes the amount of the purchase (only printed amounts are accepted) and payment method
5. Must be legible and show the complete receipt image (not folded, cropped, or otherwise obscured)

We reserve the right to request additional information from you to validate your purchase as part of our fraud prevention efforts.

Will rewards be based on the final receipt amount, including a tip?  

Tips are not included - only printed amounts on the receipt are accepted, not handwritten amounts.

Are any purchases not eligible to earn or redeem rewards?

The following purchases are not eligible to earn or redeem rewards:

1. Purchases made before the program launches in January 2026.
2. Purchases where the business is only acting as a point of sale, eg. lottery tickets
3. Money services such as bill payments, cashiers check, check cashing, ATM withdrawals, ATM fees, cashback, etc.
4. Loading a stored value card such as gift cards, pre-paid cards, etc.
5. Purchases at non-food service businesses.
6. Purchases at temporary food service businesses (e.g. food trucks), grocery stores, ghost kitchens, home-based businesses or convenience stores.

Is there a maximum reward I can receive?

Rewards are capped at $50 per transaction (maximum eligible transaction is $500) and the maximum dollar amount of rewards a person can earn through the program is $500. 

Do my rewards expire?

Any rewards will expire three months after the program closes. The city plans to end the program on April 30, 2026, so receipts must be uploaded by April 30, 2026 and payout requests must be made before June 30, 2026.

Can I participate if I don't live in the city but in another city nearby?

Yes! The program is open to any consumers regardless of where you live.

I went to a listed business and they said they don't know about this program.

That is perfectly okay! It is very possible that the local business you are visiting does not know what to do with this program, because there is nothing they need to do. Simply follow the tutorials in the app or if you have any questions, contact us directly.

I accidentally submitted the receipt to the wrong business.

That’s ok! We’ll correct it during processing.

Can I connect more than one card?

Yes! To connect additional cards, you can navigate to your Profile -> Linked Accounts and Cards -> + Link Card.

What if I have different cards that are associated with the same bank account?

If you have different cards under different people (e.g. your spouse, another authorized user, etc.) but the cards link to the same bank account, it should only be added by 1 user to prevent duplicate transactions. If we detect duplicate cards, it will be deleted. We recommend sharing a rewards account if you plan to use the same credit card.

How do I delete my account?

The program is run through a company called Bludot. Please contact support@bludot.io with your request and they will process your request.